FAQs
🛍️ Shopping Information
How long does delivery take and what are the shipping charges?
We offer Free Shipping across India for all prepaid orders! For Cash on Delivery (COD) orders, a nominal convenience fee of ₹100 applies. Once your order is placed, our standard delivery timeline is 3 to 7 business days, depending on your location.
How can I track the status of my TANTU order?
Tracking your premium apparel is easy. Once your order is dispatched, you will receive a confirmation email and SMS containing your courier tracking link and AWB number. You can also log into your TANTU account, navigate to "My Orders," and check the real-time status of your shipment.
Do you offer international shipping?
Currently, TANTU exclusively ships across India. We are working hard to expand our logistics to bring our Anime, Travel, Sports, and Spiritual collections to our global community in the future!
How do I know which size to choose for the best fit?
We want you to look and feel perfect in your new apparel. Every product page features a detailed Size Guide with precise measurements. We highly recommend checking this chart before placing your order to avoid the hassle of size-related exchanges.
💳 Payment Information
What secure payment methods are accepted on TANTU?
We offer a variety of 100% secure payment options for a seamless checkout experience. You can pay via UPI (Google Pay, PhonePe, Paytm), all major Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and popular Mobile Wallets.
Is Cash on Delivery (COD) available for my order?
Yes, Cash on Delivery (COD) is available across most pin codes in India. A standard handling charge of ₹100 is applied to all COD orders. To avoid this fee, we recommend using our secure prepaid payment options!
Is it safe to pay online with my credit/debit card?
Absolutely. Your security is our top priority. Our website uses industry-standard SSL encryption and trusted, RBI-compliant payment gateways. We do not store your card details, ensuring your personal and financial information remains completely private and protected.
What should I do if my payment fails but the money is deducted from my account?
Don't worry! If your transaction fails due to network issues but the amount is debited, it is usually rolled back automatically by your bank within 3 to 5 business days. If you need immediate assistance or confirmation, please email us at info@thetantu.co.in with your transaction details.
🔄 Order Returns & Exchanges
What is TANTU's return and exchange policy?
We offer a hassle-free 3-day return and exchange policy from the date of delivery. Items must be unused, unwashed, and returned with all original tags and packaging intact. Please note that customized items and products bought during final clearance sales are not eligible for return.
Are there any shipping charges for returns or exchanges?
If you receive a defective, damaged, or incorrect item, TANTU covers the return shipping completely—reverse pickup is 100% Free. However, if you are exchanging or returning an item due to a size/fit issue, a nominal reverse shipping fee will be borne by the customer (or deducted from the final refund).
How do I initiate a return or exchange request?
Initiating a request is simple. Log into your TANTU account, go to "My Orders," and fill out the Return/Exchange Request Form. Alternatively, you can email us at info@thetantu.co.in with your Order ID, the reason for the return, and 2-3 clear photos of the product if it is defective.
When will I receive my refund for a returned item?
Once our Quality Check team receives and approves your returned item, your refund will be initiated within 5 to 7 business days. For prepaid orders, the amount will be credited back to your original payment method. For COD orders, the refund will be issued via Bank Transfer or Store Credit, minus the ₹100 COD fee and applicable return shipping charges.