Return & Exchange Policy

At TANTU, we deeply value our customers and their satisfaction. We offer a transparent return, exchange, and refund facility to ensure you get the perfect fit and quality you expect from us.

Return & Exchange Policy

You may request a return or an exchange within 3 days of delivery of your order.

Returns and exchanges are accepted in cases of:

  • Size / fit issues
  • Defective or damaged products received
  • Incorrect product delivered

To raise a return or exchange request, kindly submit the Proper Unboxing Video with Request Form available in your TANTU account under your order details, or contact us at info@thetantu.co.in with your Order ID, Proper Unboxing Video and issue details.

Return & Exchange Shipping Charges

To keep our policies fair and transparent, shipping charges for returns and exchanges are applied based on the reason for the request:

  • Defective, Damaged, or Incorrect Items: Return shipping is completely FREE. TANTU will arrange the reverse pickup and cover all associated shipping costs to make it right for you.
  • Size / Fit Issues: If you are returning or exchanging an item due to a sizing issue, the return shipping charges will be borne by the customer. A nominal reverse pickup fee will be applied (or deducted from your refund/store credit) to cover the logistics.

Condition of Returned Items

To be eligible for a return or exchange, please ensure:

  • The product is unused, unworn, unwashed, and undamaged.
  • All tags, labels, and original packaging are strictly intact.
  • The product is shipped back in the exact condition it was received.

⚠️ Note: Products purchased during Sale/Discount events or marked as Final Sale are not eligible for return, refund, or exchange. Customized or made-to-order products are also strictly non-returnable.

Refund Policy

If you opt for a return instead of an exchange, refunds are issued under the following circumstances:

  • Defective/Incorrect Item (No replacement available): Full refund to the original payment source.
  • Size/Fit Return: The cost of the item will be refunded, minus the return shipping charges and the original shipping/COD fees.
  • Lost in Transit / Cancelled by TANTU: Full refund issued.

Refund Process:

Once the returned product is received and approved by our Quality Check team, your refund will be initiated within 5–7 business days.

  • Prepaid Orders: Credited back to the original source of payment.
  • COD Orders: Issued in the form of Store Credit or a bank transfer, minus the ₹100 COD fee and any applicable return shipping charges.

Return & Exchange Process

  1. Once you submit your request, our team will arrange a reverse pickup from your registered address (subject to courier availability).
  2. If reverse pickup is not available at your location, we will request you to self-ship the product to our warehouse.
  3. Upon receiving the product, our Quality Check team will inspect it to ensure it meets the return conditions.
  4. If approved, your refund will be processed, or your requested exchange size/product will be shipped to you.

General Shipping Policy

  • Above ₹899 Free shipping across India for all prepaid orders.
  • Cash on Delivery (COD) is available for all orders (with an additional fee of ₹100).
  • Delivery timeline: 3–7 business days (may vary depending on your location and courier availability).

Please note that delays may occur due to external factors like strikes, weather, or courier service issues.

International Orders

Currently, returns, exchanges, and refunds are not available for international shipments.

Contact Us

For any return, refund, or exchange-related queries, write to us at:

📧 info@thetantu.co.in

🕐 Monday – Saturday, 10 AM – 6 PM IST (excluding public holidays)